At ZEa Social Consulting, our work process is designed to ensure effective, relevant results that align with the highest national and international standards.
Below we describe the key stages we follow in each project, adapting our methodologies to the characteristics, phase, and specific needs of each client and community.
Key stages
1. Risk Diagnosis and Social Impact
- We conduct a thorough review of secondary information, analysis of official data, and the collection of quantitative and qualitative surveys (face-to-face, telephone, and online).
- We implement anthropological tours, ethnography, community workshops, and focus groups to deeply understand the social dynamics, power relations, and the community's perception of the project.
- We identify, characterize, and map stakeholders, both formal and informal, who can influence the development of the project positively or negatively.
2. Identification and Assessment of Impacts
- We analyze and foresee the effects that the project may have on the social environment, identifying both positive impacts that can be enhanced and negative ones that should be avoided or mitigated through concrete actions.
- We use participatory methodologies to ensure that local voices are considered in the assessment of impacts and the prioritization of actions.
3. Design of the Intervention and Social Management Plans
- We outline culturally relevant and timely approaches that align with the phase and scale of the project.
- We design communication, linking, and social management plans, as well as complaint and feedback mechanisms, with clear management and results indicators.
- We involve local talent in the execution and follow-up of the plans, strengthening capacities and ensuring the relevance of the interventions.
4. Execution and Support
- We implement the social management plans in a careful and responsible manner, generating feasible agreements between the company and the community.
- We facilitate workshops, awareness-raising sessions, and participatory activities to strengthen social fabric and acceptance of the project.
- We provide technical and social support throughout the project's life cycle, adjusting strategies in response to new contexts or emerging challenges.
5. Monitoring, Follow-up, and Reporting
- We design and implement social performance indicators and participatory monitoring mechanisms.
- We conduct periodic follow-up exercises to adjust the strategy and ensure the achievement of social and business objectives.
- We prepare reports tailored to different audiences (clients, authorities, communities, financial entities), communicating progress, results, and areas for improvement.
6. Measurement of Social Return on Investment
- We evaluate the social and commercial impact and profitability of the project, ensuring a fair balance between business interests and community well-being.
- We use methodologies such as SROI (Social Return on Investment) and Social Investment Impact Measurement to maximize the value generated and the sustainability of the interventions.